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Eastland
Mortgage Privacy Policy
Here is a description of the information we collect
and how it is used:
Tools, Applications and Registration. We provide a number of ways
for you to explore your options for mortgages and loans, so you
can determine
which options may be the most desirable for you. You can engage a
number of tools, planners, calculators and other interactive advisors,
such
as the online interviews, without providing us your identity. We
will not ask you for personally identifiable information to use
these features,
and do not attribute the information that you provide to you as an
individual.
However,
if you want to exercise one or more of the loan options presented,
we will ask you to supply other identifying and supporting
information needed to process your application. By applying, you
forward information such as loan interviews and applications for
later review and update. We use your contact information to provide
you with alerts and updates regarding your loan status, which is
part of the Eastland Mortgage service. Eastland Mortgage does not
share your information with outside companies for their promotional
use. We may, however, use it to send you communications and special
offers on other products or services offered by Eastland Mortgage
or our partners. If you do not want to receive this information you
may opt-out during registration, within any future communications
or by sending an e-mail to optout@eastlandmortgage.
We may also supply the information you provide, on a confidential
basis, to service providers, such as credit reporting services, who
assist us in qualifying, processing, closing and servicing your loan.
Credit Report. By submitting a loan application or a request to be
pre-qualified to us, you authorize us to share your credit report
with our affiliates only to process your loan application.
Newsletters. We provide you the opportunity to subscribe to e-mail
newsletters and other e-mail communications. You may unsubscribe
by following the instructions provided in each e-mail newsletter.
Interactive Help (Chat / PC to Phone). You may initiate an online
interactive discussion or PC to Phone communication with a Eastland
Mortgage support professional to facilitate the completion of your
loan application. We do not ask for any personally identifiable
information to use this service; if you volunteer personally identifiable
information, it will only be used to respond to your request. We
maintain the right to maintain transcripts of chat sessions. Remember
that Interactive Chat is not a secure session and is not intended
for the transfer of sensitive information.
More on our general information practices.
Contests, Sweepstakes, and Surveys. From time to time, we may offer
you the option to participate in contests, sweepstakes, or surveys.
If you would like to participate, we may ask you for contact information,
preferences or other information. This information may be used
to conduct research, improve our offerings, contact you regarding
home financing or award prizes. Our contests or sweepstakes may
have separate rules and we will identify how the information that
you supply will be used in each case.
Mandatory and Optional Information. We identify what information
is required to fulfill your request. If you chose not to provide
mandatory information, we will not be able to provide you the service
you are requesting.
E-mail Message Formatting. When sending you e-mail we may use an
image called a single-pixel GIF, that allows us to (1) format messages
that best align with your computer's capabilities, and (2) determine
whether you've opened an HTML e-mail. When you click on a link
within an e-mail message, you may first pass through our server,
then are redirected onto the Internet. We use this data on an aggregate
level to evaluate response rates to our e-mail messages and to
determine which links are most useful to our customer base.
Within Eastland Mortgage , we may exchange customer information with
each other to fulfill your requests or to provide you with information
about other products or services, if you have chosen to receive
such communications.
Eastland Mortgage Partners and Co-branded or Third-Party Sites. Some
of the products or services offered on this Web site are provided
by Eastland Mortgage' business partners. To fulfill your request
for such services, we will forward your customer information to
a partner, as necessary. When offering partner services on a Eastland
Mortgage or co-branded site, the partner who will receive your
information will be clearly identified. Our co-branded sites are
clearly identified by both a Eastland Mortgage and a partner's
logo. The Eastland Mortgage site may provide links to third-party
Web sites, such as those of our business partners and online advertisers.
On these sites either Eastland Mortgage or it's partners may collect
information about you. Eastland Mortgage is not responsible for
the actions of these third parties. We encourage you to review
their privacy policies to learn more about what, why and how they
collect and use personally identifiable information.
Service Providers. In some cases, we will employ or use service providers
such as consultants, temporary workers, third party software developers,
or outsourcers, to complete a business process or provide a service
on our behalf. For example, we may use service providers to deliver
products, or to send e-mails. When we employ service providers,
we may need to share your personally identifiable information.
Service providers are strictly prohibited from using your personally
identifiable information for purposes other than to act on our
behalf.
Service Alerts and Critical Notices. Although we respect and honor
the privacy preferences you have expressed, we may need to contact
you to inform you of specific changes that may impact your ability
to use this service or for other critical non-marketing purposes,
such as bug alerts. We may also contact you to respond to your
specific requests, to clarify the order information you provided
to us, or to notify you of upcoming subscription expiration dates.
Change of Control. Your personally identifiable information may be
transferred in connection with a sale, merger, transfer, exchange
or other disposition (whether of assets, stock or otherwise) of
all or a portion of a business of Eastland Mortgage. You will have
the opportunity to opt out of further secondary use of your information
following any change of control.
Changes to Our Privacy Policy. If we plan to make significant changes
to any of our privacy policies or practices with respect to how
we use personally identifiable information, we'll post those changes
to the Eastland Mortgage Web site 30 days before they take effect.
Legal Disclosures. In some cases we may disclose certain information
to comply with a legal process, such as a court order, subpoena,
search warrant, or law enforcement request.
WE TELL YOU HOW AND WHY WE USE WEB TECHNOLOGIES.
Here is how and why we use some common Web technologies to help
manage our Web sites:
Cookies. A "cookie" is a small piece of information that
our Web site may provide to your browser while you are at our sites.
The Eastland Mortgage Web site supplies your browser with cookies
that contain a unique identifier used to better understand Web site
usage in the aggregate and on an individual level so we know what
areas of our site users prefer (e.g., based on the number of visits
to those areas). This is done through a tracking utility that allows
us, for example, to reconstruct activity from a session or by a user,
for troubleshooting and issue resolution purposes.
When periodic surveys are presented to web site visitors, cookies
are used to prevent issuing multiple invitations to the same individual.
If you are a registered member on the Eastland Mortgage Web site,
you will receive a cookie when you login. This cookie is maintained
by your browser and contains your identifier. This cookie is also
used to authenticate your identity and provide you with access to
areas of our Web site that are limited to registered members, such
as those that allow you to view and manage your personal profile.
Additionally, Eastland Mortgage service providers that serve ads
on affiliate and/or advertiser Web sites may assign different cookies
and small graphical images called single-pixel GIFs or web beacons,
to your browser to track the effectiveness of Eastland Mortgage advertising
on other Web sites and your involvement with Eastland Mortgage. For
example, as part of the Eastland Mortgage affiliate programs, our
service providers use cookies and web beacons to determine when affiliate
program members have referred a customer to Eastland Mortgage via
a link on their Web site. The Eastland Mortgage Web site also sets
a temporary cookie that contains a unique, anonymous identifier that
is provided to the service provider to ensure that each referral
is only counted once. This cookie is not linked to a customer's personal
information. The cookies and web beacons are necessary to ensure
that affiliate program members are appropriately credited for their
referrals. Service providers report data in the aggregate and do
not link it to individual customer information.
If you simply want to browse, you do not have to accept cookies
from our site. Should you decide, however, that you would like to
register and sign in to special areas of the Web site and you have
modified your browser settings not to accept cookies, you will need
to re-set your browser to accept the cookies that we send. Otherwise,
you won't be able to participate in certain areas of the Web site.
Most browsers are defaulted to accept and maintain cookies.
Advertising networks that serve ads on this Web site may assign
different cookies to you. Those cookies may be used to track your
involvement with the advertising on our site.
You may choose not to accept cookies from third party ad servers.
We encourage you to review their privacy policies to learn more about
what, why and how they collect and use private information. If you
have questions about our ad serving networks, please contact us at
support@eastlandmortgage.com.
Web Site
Usage Data. Our Web site tracks usage data, including, for example,
your IP address, your browser type and version, which
pages you view, which page, if any, linked you to our site, and
which link, if any, you follow off of our site. We use this data
in the aggregate and on an individual level to better understand
Web site activity to improve our site offerings, to reconstruct
activity from a session or by a user, for troubleshooting and issue
resolution purposes. We may also use this data to provide you a
more personalized Web site experience, assistance with technical
support questions, and to send you special offers, product and
service updates, or other promotional materials that are relevant
and tailored to your interests. If you do not want to receive these
offers or promotions, simply indicate your contact preferences
during the registration process, within any future communications
or by sending an e-mail to optout@eastlandmortgage.com. We do not
share your information with outside companies for their promotional
use. We do not track URLs that you type into your browser, nor
do we track you across the Internet once you leave our site.
WE GIVE YOU CHOICES ABOUT HOW THE PERSONALLY IDENTIFIABLE INFORMATION
THAT YOU PROVIDE TO US MAY BE USED.
We give you the opportunity to control the use of your personal
information for purposes other than to fulfill your request or as
is required to process, close and subsequently service your loan.
For example, on occasion we may use your contact information to send
you promotional communications about Eastland Mortgage products and
services or those of our partners. If you do not wish to receive
such communications, you may specify your contact preferences during
the information collection process or you may call toll-free (516)
364-1500 or send an e-mail to optout@eastlandmortgage.com.
WE PROVIDE YOU THE OPPORTUNITY TO UPDATE OR CORRECT YOUR PERSONALLY
IDENTIFIABLE INFORMATION.
We provide you the opportunity to update or correct the contact
and loan application information that you have provided to us. You
may review and update information in your application online until
you submit your application. Once you have submitted your application,
you may only change the information by directly contacting our mortgage
hotline at (516)364-1500 or e-mailing us at support@eastlandmortgage.com.
WE WORK TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION FROM LOSS,
MISUSE, OR UNAUTHORIZED ALTERATION.
We employ industry recognized security safeguards to help protect
the personally identifiable information that you have provided to
us from loss, misuse, or unauthorized alteration. All data sent to
Eastland Mortgage is protected with technology that enables encryption
of your data. We use:
Secure Socket Layer (SSL) The Eastland Mortgage Web server supports
the Secure Socket Layer (SSL) transaction protocol originally developed
by Netscape and now largely accepted as an industry standard. The
purpose of this encryption protocol is to keep confidential the information
passed back and forth between a Web server and its users. It is not
the highest level available. United States and Canadian citizens
can download free 128-bit browsers from Netscape or Microsoft.)
We work to protect personally identifiable information stored on
the site's servers from unauthorized access using industry standard
computer security products, such as firewalls, as well as carefully
developed security procedures and practices. All employees must review
and sign a written statement of these practices which include limiting
access to sensitive information to only those employees who require
the information and enforcing strict password protocols for all employees.
We use both internal and external resources to review the adequacy
of our security measures on a regular basis.
WE PROVIDE VARIOUS WAYS FOR YOU TO CONTACT US ABOUT OUR INFORMATION
PRACTICES AND OTHER ASPECTS OF PRIVACY.
Questions regarding the Eastland Mortgage Web site's privacy statement,
our online privacy policy, our information practices or other aspects
of privacy on our Web sites, should be directed to us by e-mail to
support@eastlandmortgage.com or by writing to us at Eastland Mortgage;
Attn: Customer Service, 601 Jericho Tpk.Syosset, NY 11791 You may
call our mortgage hotline at (516) 364-1500.
If we have not responded to your inquiry, or if your inquiry has
not been satisfactorily addressed, please contact corporate@eastlandmortgage.
Last Updated: 05/20/03
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